03333 055 500
Service Outage - Updates
8:20:45 - Service outage affecting our provider's DataCentres in the UK and Europe and US
8:35:00 - Account managers contacting affected customers, advising this page for updates.
8:47:00 - Alternative routes being put in place, clients servers will start to become available
8:47:10 - but slower than normal performance.
09:32:00 - Core servers up, alternative connectivity being provisioned, slower response times
09:32:10 - likely, and connectivity drops possible.
09:40:00 - Root cause identified in Carrier network, services being isolated ETA to fix
09:40:10 - Network incident located in the United States. All the technical teams are deployed 09:40:20 - All services are gradually returning following the isolation of network equipment in 09:40:25 - the US.
09:49:00 - Alternative routes in place, services returning to normal operation
10:00:00 - Site to Site Links (Printing remains issue with alternative routes) all other services
10:00:10 - are op